Key Performance Indicators


The table below lists the key performance indicators (KPIs) that have been selected for tracking the success of the Continuity Management process.

KPI

Definition

Frequency

Unit

Tested continuity plans

The number of continuity plans that have been subjected to at least one service recovery test, divided by the total number of continuity plans.

Annually

%

Continuity plan execution target violations

The number of times that a continuity plan execution target has been violated during service recovery testing, divided by the total number of continuity plans that have been executed during service recovery testing.

Annually

%