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Capability to continuously improve the
key performance indicators of the Availability
Management process. |
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Detailed knowledge about all
service infrastructures used
to provide the service(s) which availability
the availability manager is responsible for. |
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Capability to translate
SLRs into
SLTs. |
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Basic understanding of the service management
processes. |
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Detailed understanding of the Availability
Management procedures. |
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Capability to use the service management
application to fulfill the role of availability manager. |
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