Roles & Responsibilities


The table below presents the only role that plays a part in the Availability Management process, along with its responsibilities. Click on the role to review its profile.

Role

Responsibility

Availability Manager

Designs service infrastructures for the service(s) for which he/she acts as the availability manager.

Updates the design of the existing service infrastructures for which he/she acts as the availability manager, to ensure that the existing SLTs will be met after a change has been implemented, or to ensure that the new SLRs will be met if this is (one of) the objective(s) of the change.

Tracks the availability and reliability for the service(s) for which he/she acts as the availability manager.

Publishes the updated availability tracking overview of the service(s) for which he/she acts as the availability manager at the end of every availability tracking period.

Registers problem investigations when the availability and/or reliability targets of the service(s) for which he/she acts as the availability manager have been, or are in danger of becoming, violated.